SharePoint 2007, 2010, 2013, 2016, 2019
Automotive, Banking & Finance, Pharmaceutical, Rail Transportation
Canada, Ireland, Czech Republic, Slovakia, Hungary, Cayman Islands, Jersey, Bermuda, Singapore, the UK
2 MDs per month
A client turned to us for help with expanding the capabilities of their IT department.
We applied the expertise of our SharePoint architects to accomplish two key objectives for the organization. The first objective was to ensure a smooth disruption-free operation of the company SharePoint Intranet - including ity internal apps. The second objective was to carry out routine but crucial maintenance tasks, and L2 support. This involves keeping SharePoint servers and databases updated - and in perfect operational condition.
As our goal is to perfectly tailor our SharePoint support services to the client's needs, we decided to learn more about the client by analyzing their existing setup.
We examined its strengths and weaknesses to clearly delineate the tasks that would be part of our support work. Our assessment enabled us to offer an intelligent SLA proposition that was informed by the client's needs and operational environment. After making our proposition, our SharePoint project manager took time to consult with the client; this was to make sure that they were completely satisfied with all the details of our service offer. Our efforts to identify a solution that would be a good fit proved to be helpful - the organization accepted our offer to provide L1-L3 level SharePoint support and maintenance.
Consovenio provides an ongoing professional support service to our client, with the emphasis on the following:
Live monitoring of the SharePoint on premise environment for proactive incident solutions
Reactive resolution of requests from the End User Helpdesk (Change requests, permission management with direct impact on the infrastructure)
Technical training support and SharePoint training online
Periodical server status and operation reports
Our team has applied our advanced expertise in SharePoint infrastructure to expand the capabilities of the customer's IT department. This shows that beyond creating useful functionality, we offer something just as important - an always-on, disruption-free availability for the company's Intranet. This is a part of our commitment to reliability. The result: our client enjoys the guarantee of uninterrupted access to crucial work applications. (Please note that this is a long-term service provided on an SLA.)